Policies

ORDERING ONLINE

Ordering Online with us is safe and secure! 
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. 

SHIPPING POLICY

Please allow 3 - 5 business days for processing your order. Once shipped, you can typically expect your order to arrive within 3-7 business days after processing depending on the shipping carrier.

RETURN / REFUND POLICY

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within 30 days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. 

DELIVERY INFORMATION

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

PRICES

Goods are charged at price shown on the product pages on the date the customer places the order, exclusive of the tax and shipping cost. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

COMPLAINTS

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days).It will then be dealt with confidentially, and effectively.